1. How can I contact BROKLEN?
Email sales@broklen.online or call / WhatsApp +1 (402) 816-9859. Our customer-service hours are Monday–Saturday, 9:00 AM–5:00 PM.
2. How long does order processing take?
Orders normally take 1–2 business days to process before being handed to the carrier.
3. How long does delivery take?
After dispatch, estimated transit time is 3–7 business days, so most orders arrive within 4–9 business days of being placed. Delivery times are estimates and can vary due to carrier operations, weather, holidays or other circumstances outside our control.
4. Is shipping free?
Yes. We offer free standard shipping on all orders. Any shipping charge would always be shown clearly before checkout.
5. Can I track my order?
Yes, where tracking is available you'll receive tracking details once your order ships.
6. Do you accept returns?
Yes. You can request a return within 30 days of delivery, in line with our Return & Refund Policy.
7. Are returns free?
Yes. Eligible returns are free and there is no restocking fee. Please contact us before sending anything back so we can give you the correct return instructions.
8. Do lighting fixtures include bulbs?
Where known, the product page's Specifications section lists the bulb base, the voltage and whether bulbs are included. Integrated LED fixtures need no bulbs. If a detail you need isn't listed, email us before ordering and we'll confirm it. Hardwired fixtures should be installed by a qualified electrician.
9. What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the issue. We'll arrange a replacement, return or refund in line with our Return & Refund Policy.
10. When will I receive my refund?
Approved refunds are processed within 5 business days after your return is received and inspected.
11. Can I cancel my order?
Contact us as soon as possible. We'll do our best to cancel before the order is processed or shipped.
12. What payment methods do you accept?
Available payment methods are shown securely at checkout.
13. Do I need an account to order?
No. You can check out as a guest.
14. How do I request a return?
Email sales@broklen.online with your order number and the reason for the return, and we'll send you return instructions.