Privacy policy
BROKLEN LLC ("BROKLEN", "we", "us") operates broklen.online. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase or contact us.
1. Information we collect
- Contact details: name, billing and shipping address, phone number and email address.
- Order information: products viewed, added to cart, purchased, returned or cancelled.
- Payment information: processed securely by our payment providers. We do not store full card numbers.
- Account information: login details and preferences, if you create an account.
- Communications: messages you send us, such as customer-support requests.
- Device and usage information: IP address, browser type, device identifiers and how you use our website, collected through cookies and similar technologies.
2. How we use your information
- To process and deliver your orders, returns and refunds
- To provide customer support
- To send order and account updates
- To send marketing emails or messages, where permitted (you can unsubscribe at any time)
- To show relevant advertising and measure its performance
- To prevent fraud and keep our website secure
- To comply with legal obligations
3. How we share your information
We share personal information only as needed with:
- Shopify, which hosts our store
- Payment processors
- Shipping carriers and fulfillment partners
- Analytics and advertising partners
- Authorities, where required by law
We do not sell your personal information for money.
4. Cookies
We and our partners use cookies to run the website, remember your preferences, analyze traffic and show relevant ads. You can manage cookies through your browser settings and our cookie banner.
5. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Receive a copy of your information
- Opt out of targeted advertising or the "sale" or "sharing" of personal information
To use these rights, email sales@broklen.online. You can also visit our "Your Privacy Choices" page. We may need to verify your identity before acting on a request. We will not discriminate against you for using your rights.
6. Data retention
We keep personal information only as long as needed to fulfill orders, provide our services, meet legal obligations and resolve disputes.
7. Security
We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
8. Children
Our website is not intended for children, and we do not knowingly collect personal information from children under 16.
9. International transfers
Your information may be processed in countries other than the one where you live. Where required, we use appropriate safeguards for these transfers.
10. Shopify
Our store is hosted by Shopify. To learn how Shopify uses personal information, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page.
12. Contact
BROKLEN LLC
5830 E 2nd St, Ste 6400
Casper, WY 82609
United States
Email: sales@broklen.online
Phone / WhatsApp: +1 (402) 816-9859